Changed your mind? No problem.
You can return your order within 14 days for a full refund, or within 21 days for an exchange or credit note.
Please ensure items are:
Unworn and in their original condition, with all tags attached.
Returned in their original packaging.
Non-returnable items:
Items returned after 28 days.
Items not in original condition, damaged, or missing parts not due to our error.
Sale items.
Once we’ve received and inspected your return, we’ll email to confirm approval.
Approved refunds are processed within 2 working days back to your original payment method.
If your refund hasn’t appeared after a few days, check with your bank or card provider — sometimes they take a little longer to process. If you still haven’t received it, please contact us at admin@indigowares.com.
Return address:
Indigowares
4 Saxon Road
Wheathampstead, St Albans
Hertfordshire
AL4 8NY
United Kingdom
You’re responsible for return postage costs. We recommend using a tracked or insured service for items over £40, and keeping proof of postage.
We only replace items if they’re defective or damaged.
If you’d like to exchange for the same style, please email admin@indigowares.com before posting back your item.
Every Indigowares piece is 100% handmade using artisan techniques.
This means that slight variations in colour, stitching or texture may occur — these are part of each piece’s story and uniqueness.
Care tips:
Hand wash in cool water with mild, non-bio detergent.
Lay flat to dry.
Avoid long exposure to direct sunlight.
Never wash in hot water.
We ship all orders via Royal Mail and Parcel Force.
UK Shipping:
Standard Delivery: £3.95 via Royal Mail 48-hour service.
You can upgrade at checkout to Next-Day Delivery if needed.
International Shipping:
We love our international customers!
All parcels are sent via Royal Mail International Tracked.
Shipping costs are calculated at checkout.
Need it faster? Email us — we’ll find an alternative.
Please note: customs duties or import fees are charged by your own country and are not the responsibility of Indigowares.
We use Stripe as our secure payment platform.
Stripe accepts all major credit and debit cards including Visa, Mastercard, and American Express.
Your payment information is encrypted and processed safely — we never store card details.
We partner with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.
Available options:
Pay in 3
Pay Later
You can read Klarna’s user terms here and privacy statement here.
As a small, artisan-led business, your understanding means the world.
Every return, exchange and email is handled personally — thank you for supporting handmade clothing made slowly and with care. 💙
