The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade using artisan techniques.
Care for your new product(s) by:
Reading the care label on inner seam.
Hand wash in cool water with mild non bio detergent.
Lay flat to dry. Iron as directed on care label.
Your product(s) can be damaged if:
Left in direct sunlight for long periods of time. May cause fading.
Washed in hot water.
SHIPPING
Our company ships through the following carriers
Royal Mail, Parcel Force.
International shipping
We happily support and love our international customers.
We ship all International products through Royal Mail International Tracked. If you require faster shipping please ask for alternatives and we’ll be happy to help.
Indigowares is NOT responsible for customs duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
COST CALCULATIONS
We do our best to apply fair shipping costs to each order.
RETURNS
Changed your mind? No problem, you can return your items up to 14 days for a full refund. You may return within 21 days for an exchange or credit note. Items need to be returned in original packaging and original condition with tags.
Additional non-returnable items:
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 28 days after delivery.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially cleared.
Next contact your bank. There is often some processing time before a refund is cleared.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@indigowares.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@indigowares.com
RETURN SHIPPING
To return your product, you should mail your product to: Indigowares, 4 Saxon Road, Wheathampstead, St.Albans, Hertfordshire, AL4 8NY. United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance/ PROOF OF POSTAGE. We don’t guarantee that we will receive your returned item.
KLARNA
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
